Technical Support

Setting up and running a Password Test

Minimum Requirements for all Password Tests

  • Windows 7 with Service Pack 1 or above
  • Internet Explorer 9 or above
  • 2.4 GHz Processor, Dual core or Hyper-threaded
  • Minimum 512 MB free memory (RAM).
  • Minimum of 1 GB free disk space (Storage)
  • Minimum 13-inch display with 1024 x 768 resolution, recommended 15-inch 1920 x 1080.
  • 100KB/s download and upload speed available


Additional Requirements for Listening and Speaking Modules

  • Headphones (3.5 mm or USB powered)
  • Microphone (3.5 mm or USB powered)
  • Adobe Flash Player for Internet Explorer (ActiveX)
  • Audio Codec '97
  • 200KB/s of available upload and download speed.

Password tests run from a desktop shortcut which can be set up using the below instructions.

1. Right-click on your desktop and select New then Shortcut

2. In Type the location of the item enter the following text including speech marks then click Next:

"C:\Program Files\Internet Explorer\iexplore.exe" -k -nohome

3. In Type a name for this shortcut enter Password Platform and click Finish.

On Windows 10, Flash Player is pre-installed and does not need installation. On other operating systems, you may need to download Flash Player from the this link:

You will need to select your Operating System, then 'FP for Internet Explorer - Active X'. Once installed, please follow the steps below to set up Flash Player correctly for the Speaking module.

  1. Open Control Panel (Click Start, then type Control Panel to find in Windows 10, or Click Start then Control Panel on Windows 7.)
  2. In Control Panel, type Flash in the search box to open Flash Player settings or look for the flash player settings from the list.

  3. Click on the Camera and Mic tab then Camera and Microphone Settings by Site
  4. Click Add and enter

  5. Select Allow in the drop down menu to always allow the microphone to record for the test.
  6. Click Add then on Close.

For all Password Tests

  1. Open the Password Platform and type the following login and password:

    Login: sbtest
    Password: test

  2. Follow the onscreen instructions ensuring that using the keyboard and mouse does not interrupt the test.
  3. Press the Windows Key on the keyboard, if the test interrupts then the Platform has been set up correctly.

Checking test setup for Listening and Speaking modules

  1. Open the Password Platform
  2. Enter the login details:

    Login: checksetup
    Password: setup

    then click Login

  3. Follow the onscreen instructions to check that audio files play correctly and are audible, and that the recording function works as expected.

  4. You can listen back to recordings by using the login resultscheck and password check to review the recorded audio file.

  1. Double-click the desktop shortcut as created previously.

  2. The Password login page will appear in full screen mode.

  3. Enter the test login code and password you have been sent.

  4. Click on Login on the bottom right hand side of the screen.

  5. Click on Start and Continue until the candidate details entry page appears.

  6. At the end of the test click the Finish button.

  7. Press Alt + F4 on the keyboard to close the test window.

Password tests run “full screen” kiosk mode. If the test taker accesses anything except the Password test (for example clicking on a pop up message or using the Windows special key), the test will interrupt (stop until restarted).


If this happens, the test can be restarted by clicking on the “continue” button. The test will restart at the beginning and the test taker should “click through” completed Password test sections to the test section which was interrupted to complete the test.


To minimise the chances of this happening, after the test taker has entered their details, the keyboard should be placed out of the way unless needed for a Writing or Maths module.

Common Issues

Setup checks should be made well before testing to allow time to resolve any problems found. 

We recommend completing all checks at least one hour before the test is due to start.

Our support team is available to remotely assist with test setup between 09:00 and 17:00 UK time Monday to Friday and will be able to assist with troubleshooting issues. 

Password tests run on Windows 7 and above, previous versions of Windows (XP, Vista) will NOT work for the test platform.

Please also note that unlicensed versions of Windows will cause test issues and should not be used.

Tests will only run with Internet Explorer 9 and above. We recommend downloading the latest version of Internet Explorer directly from Microsoft before starting a test.

We recommend that all programs except for the test platform be closed during the test.

In particular, any applications which cause on screen popups (for example, an email client or messaging application) must be closed before beginning the test. 

In Chinese speaking regions, we recommend that the English language pack for Windows be installed and the keyboard changed to English (International) before the test is taken.

If the test is not running correctly or Internet Explorer is redirected to a different website when launched, it is likely that your computer has a virus.

We recommend conducting a malware scan and reviewing PC setup to ensure no unwanted programs are installed before starting the test.

Further Issues?

If you are experiencing any further issues when setting up or invigilating a test, please call our support team on +44 (0)20 8326 5608 or email the support team at

If possible, please provide screenshots or details of what went wrong during a test so we can troubleshoot further.

Remote Support Sessions

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