Password Partners' Area

Technical Support

Running a Password Test

Microsoft Windows 7, 8 or 10 operating system

Internet Explorer 9 or above

Stable Internet connection

Password tests run from a desktop shortcut which can be set up using the below instructions.

1. Right-click on your desktop and select New then Shortcut

2. In Type the location of the item enter the following text including speech marks:

"C:\Program Files\Internet Explorer\iexplore.exe" -k -nohome

3. Click Next

4. In Type a name for this shortcut enter Password Platform

5. Click Finish

Stop all other programs that are running on the PC.

Double-click the desktop shortcut as created previously.

The Password login page will appear in full screen mode.

Enter the test login code and password you have been sent.

Click on Login on the bottom right hand side of the screen.

Click on Start and Continue until the candidate details entry page appears.

At the end of the test click the Finish button.

Press Alt + F4 on the keyboard to close the test window.

Password tests run “full screen”. If the test taker accesses anything except the Password test (for example clicking on a pop up message or using the Windows special key), the test will interrupt (stop until restarted).

If this happens, the test can be restarted by clicking on the “continue” button. The test will restart at the beginning and the test taker should “click through” completed Password test sections to the test section which was interrupted to complete the test.

To minimise the chances of this happening, after the test taker has entered their details, the keyboard should be placed out of the way unless needed for a Writing or Maths module.

Common Issues

We recommend conducting setup checks at least 1 hour prior to testing.

Our support team is available to remotely assist with test setup between 09:00 and 17:00 UK time and will be able to assist with troubleshooting issues.

Password tests run on Windows 7 and above, previous versions of windows (XP, Vista) will NOT work for the test platform.

Please also note that unlicensed versions of Windows will cause test issues and should not be used.

Tests will only run with Internet Explorer 9 and above. We recommend downloading the latest version of Internet Explorer directly from Microsoft before starting a test.

We recommend that all programs except for the test platform be closed during the test.

In particular, any applications which cause on screen popups (for example, an email client or messaging application) must be closed before beginning the test.

In Chinese speaking regions, we recommend that the English language pack for Windows be installed and the keyboard changed to English (UK) before the test is taken.

If the test is not running correctly or Internet Explorer is redirected to a different website when launched, it is likely that your computer has a virus.

We recommend conducting a malware scan and reviewing PC setup to ensure no unwanted programs are installed before starting the test.

Further Issues?

If you are experiencing any further issues when setting up or invigilating a test, please call our number below in the Contact Us section of this page or email the support team at

If possible, please provide screenshots or details of what went wrong during a test so we can troubleshoot further.

Remote Support Sessions

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